SHIPPING & DELIVERY POLICY

DHARMLOK — www.dharmlok.com

Last Updated: August 18, 2026

This Shipping & Delivery Policy applies to all physical Products ordered through the Platform operated by Dharmlok Ventures Private Limited ("Company").

1. DELIVERY AREAS

1.1 The Company ships Products to serviceable pin codes across India, as determined by our logistics partners at the time of order. Serviceability will be displayed at checkout based on the delivery address provided.

1.2 Certain remote or restricted areas may not be serviceable due to courier partner limitations.

2. DISPATCH TIME

2.1 Orders are typically dispatched within 1–3 business days of order confirmation and payment realisation, subject to product availability.

2.2 Customised or made-to-order religious merchandise may require an additional 3–7 business days for preparation prior to dispatch, as indicated on the relevant product page.

3. ESTIMATED DELIVERY TIME

3.1 Standard delivery timelines are as follows (from date of dispatch), and are estimates only:

3.2 Delivery timelines may vary based on courier partner serviceability, weather conditions, and local restrictions, and are not guaranteed delivery dates.

4. DELAYS

4.1 While the Company endeavours to meet estimated delivery timelines, delays may occur due to logistical constraints, force majeure events, incorrect/incomplete address details, or courier partner disruptions.

4.2 The Company shall notify Users of any material delay where reasonably possible and shall not be liable for delays caused by circumstances beyond its reasonable control.

5. LOST PACKAGES

5.1 In the event a package is confirmed lost in transit by the courier partner, the Company shall, at its discretion, either dispatch a replacement (subject to availability) or process a full refund for the affected order.

5.2 Users must report a non-delivered package within 7 days of the estimated delivery date to be eligible for resolution under this Clause.

6. DAMAGED PRODUCTS

6.1 Users must inspect Products upon delivery and report any damage, tampering, or defect within 48 hours of delivery, along with photographic/video evidence, to [insert support email].

6.2 Verified claims of damage will be resolved through replacement or refund, at the Company's discretion, in accordance with the Refund & Cancellation Policy.

6.3 Claims raised after 48 hours may not be eligible for replacement/refund, except at the Company's discretion.

7. SHIPPING CHARGES

7.1 Shipping charges, if applicable, will be displayed at checkout prior to order confirmation. The Company may offer free shipping above a specified order value, as communicated on the Platform from time to time.

7.2 Shipping charges, once paid, are non-refundable except where the order is cancelled by the Company or the Vendor prior to dispatch.

8. INTERNATIONAL SHIPPING

8.1 International shipping, where offered, is subject to additional charges, customs duties, import taxes, and delivery timelines applicable to the destination country, which shall be borne by the User unless otherwise stated.

8.2 The Company is not responsible for delays or seizure of shipments caused by customs authorities of the destination country, and shall not be liable for any duties, taxes, or penalties levied by such authorities.

8.3 International orders, once dispatched, may not be eligible for cancellation.

9. ORDER TRACKING

9.1 Users can track the status of their order through the "My Orders" section of their Account, or through the tracking link/ID shared via SMS/email upon dispatch.

10. CUSTOMER SUPPORT

For any shipping or delivery related query, please contact:

Dharmlok Ventures Private Limited

12/9, GF, Malviya Nagar, Jaipur, Rajasthan – 302017, India

Email: [insert support email]

Phone: [insert support number]

Support Hours: [insert hours, e.g., Monday–Saturday, 10:00 AM – 6:00 PM IST]